Faster resolution through centralized remote expertise.
Convergint’s Remote Services deliver scalable, centralized expertise that strengthens system performance, accelerates resolution, and reduces the need for onsite service. By supplementing our field teams with remote diagnostics, configuration support, and 24×7 assistance, we keep systems running smoothly while lowering operational cost.
A smarter way to keep systems running.
Organizations are under pressure to reduce downtime, maintain compliance, and control service costs. Remote support enables faster response, fewer truck rolls, and more efficient troubleshooting while helping to ensure systems stay secure and current.
A differentiated approach to remote service.
Efficiency at scale.
Up to 3× ticket volume efficiency with dramatically fewer truck rolls.
Integrated with field teams.
Remote and onsite support operate as one ecosystem.
Improved productivity.
Higher resolution rates delivered at strong margins, giving customers more value.
Building to scale.
Enhanced tools, stronger insights platforms, and continuous team growth.
People first.
Specialists equipped to deliver consistent, high-quality support.
Remote support that drives uptime and efficiency.
Technical Help Desk & Remote Troubleshooting
Direct, 24/7 expert-led guidance and rapid troubleshooting for mission-critical technical challenges.
Remote System Access
System interrogation and resolution delivered through hardened, secure pathways to maximize privacy and speed.
Proactive System Health Monitoring
Continuous, automated oversight designed for early anomaly detection and rapid pre-emptive action.
Automation Roadmap
Strategic path toward self-healing systems, automated patch management, and streamlined operational workflows.